Frequently Asked Questions

Everything you need to know about shopping at Original Penguin.

How do I determine my correct size for Original Penguin apparel?

We provide a comprehensive size guide on each product page. Our 'True Fit' tool helps you find the perfect match based on your measurements and preferred fit styles.

What is your return policy for online orders?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online portal for a full refund or exchange.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.

Does Original Penguin ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.

How should I care for my Original Penguin polo shirts?

To maintain the quality and fit of your polos, we recommend machine washing in cold water with like colors and tumble drying on low or laying flat to dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay.